Frequently Asked Questions

Everything you need to know about Minidoc

When will Minidoc launch?

Minidoc will officially launch in February 2025. Pre-launch customers will get early access and lifetime deals at special pricing.

Minidoc is built by Reel Unlimited, a proven team behind multiple successful products including ProRequests and Cloudbrand.

Minidoc gives you one simple dashboard to create and manage multiple help centers. Each help center can have its own domain, branding, and content, perfect for documenting different projects.

We accept all major credit cards through Stripe. Payments are processed securely by Reel Unlimited.

Yes! Pay once and get access forever at your chosen plan level. This includes all future updates and improvements to core features.

During pre-launch, we offer a 30-day money-back guarantee instead of a trial. After launch, we’ll introduce a free trial option.

Yes, you can use your own domain for each help center. We provide simple instructions for setting up custom domains.

We’re intentionally simpler. While Notion and Intercom are powerful multi-purpose tools, Minidoc focuses solely on help centers. No bloat, no complexity—just beautiful documentation for all your projects.

Yearly plans will auto-renew unless canceled. We’ll send a reminder email before any renewal.

We believe in simplicity and minimal friction. Instead of adding another monthly subscription to manage, we offer straightforward yearly pricing that’s affordable and easy to budget. One annual payment, no monthly renewals to think about.

Yes, you can upgrade or downgrade your plan at any time. The difference will be prorated.

Yes, we offer a 30-day money-back guarantee. If you’re not satisfied, just let us know and we’ll process your refund.

Yes, all data is encrypted and stored securely. We use industry-standard security practices to protect your information.

Yes. While Minidoc is US-based, we host your data securely on fully compliant infrastructure with data centers in both the EU and US. We honor GDPR and similar privacy regulations worldwide, including all data access, modification, and deletion requests as outlined in our privacy policy.

Yes! Contact our team, and we’ll work with you to help migrate your existing documentation. While we don’t have automatic import tools yet, we’re happy to assist with the transition process.

Yes! All help centers are fully white-label by default, including custom logo, colors, and domain. You can remove “Powered by Minidoc” attribution on Growth and Agency plans. Coming in Q2 2025: We’re building enhanced agency features that will let you:

  • Add your branding to the Minidoc dashboard
  • Invite clients as sub-accounts
  • Let clients manage their own help centers
  • Full white-label experience

Still have questions? Contact our team and we’ll be happy to help.